This website is operated by Deakin and Francis Ltd. Deakin and Francis Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

This is the only website Deakin and Francis directly trades on (www.deakinandfrancis.com). Any other associations falsely claiming to be Deakin & Francis and abbreviations of the name are fraudulent.

We cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed or associated with our brand.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Governing Law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with the laws of England and Wales. The terms of this agreement (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction in relation thereto. 

Deakin and Francis Limited is the operator of www.deakinandfrancis.com. All trademarks, product names and company names or logos herein are the property of their respective owners. No permission is given by us in respect of the use of any such intellectual property including brand names, photographs, product names, titles or copyrights and such use will constitute an infringement of the owners’ rights. 

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

Security and Liability

We do not warrant that material on our website is appropriate, lawful or available for use outside the United Kingdom and access to our website from states where its contents may be illegal or unlawful is prohibited. If you access our website from outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws. 
 
No representations or warranties are given concerning the accuracy, completeness and/or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors. 
 
All dimensions and measurements quoted on our website are approximate values only and we hold no liability if any are found to be incorrect. 

If the goods we dispatch do not comply with your order, or are damaged or defective or the quantity delivered is incorrect, we shall have no liability to you unless you notify us by email or telephone of the problem within 7 working days from the date of delivery of the goods. 

If you do not receive the goods within 7 working days from the date of your receipt of our acknowledgement of your order, we shall have no liability whatsoever to you unless you notify us by email or telephone of non-delivery within 14 days of the date of our acknowledgement of your order. 

If you notify us of non-delivery in accordance with this clause our sole obligations will be at your election either: 

• to make good any shortage or non-delivery; or 
• to replace any goods that are damaged or defective; or 
• to refund to you the amount paid by you for the goods. 

We will not be liable to you for any consequential loss, damage or expenses (including loss of profits, business or goodwill) arising out of any problem you notify us of under this condition, and we shall have no liability to pay money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.  

Accuracy, Completeness and Timelines of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated. 

Modifications to the Service and Prices

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. 

Product prices include VAT, where applicable. However, if the rate of VAT changes between the date of your order and the date of delivery, where applicable, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. 

 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. 

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product at the correct price or reject your order and notify you that we are rejecting it. 

If the pricing error is obvious and unmistakable and could have reasonably been recognised by the average customer as an error, we do not have to provide the products to you at the incorrect (lower) price even where we have provided a dispatch confirmation. 

Returns

If you are not entirely satisfied with your purchase, you can choose to exchange for either an alternative item or receive a refund less the cost of shipping and gift boxes.

If your jewellery item is not suitable, we operate a 14 day returns policy as long as your item has not been worn, used or had its security tag removed. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Please contact our Customer Services Team (telephone 0121 236 7751 or email cufflinks@deakinandfrancis.com) before returning any goods to receive a Returns Confirmation email.

On obtaining a Returns Confirmation email from our Customer Services Team, please print this off and enclose with your return.

Please allow up to 7 days for your return to be inspected and credited to your account/card, this may be slightly delayed during holidays.

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Returning personalised goods

We are unable to offer an exchange or refund on any items that have been bespokely made, personalised or engraved.

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Returns via approved suppliers

Purchases made at Deakin & Francis approved suppliers (such as Harrods, Selfridges and other stores) can only be returned to that store.

Please ensure that returned goods are in perfect condition as we cannot accept products back which have been used or which are scratched and damaged.

Please note:

We are unable to offer an exchange or refund on any items that have been personalised or engraved.

International customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

For your security we advise you return any product via secure delivery, such as Royal Mail Special Next Day Delivery (with the appropriate cover level of insurance) and retain a receipt of postage for your own records.

Deakin & Francis is not responsible for the return shipping costs unless the item is faulty and we are not responsible for any items damaged or lost in transit.

These conditions do not affect your statutory rights.

Our Rights

We reserve the right to change these Terms and Conditions from time to time and your continued use of the website (or any part thereof) following such a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed.

If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) nothing will affect the enforceability of the remaining parts of these conditions. There is nothing in these Terms and Conditions that affect your statutory rights as a consumer. 

We shall not be in breach of these Terms and Conditions or otherwise liable for any delay in performance of our obligations to the extent that any delay or failure is due to circumstances beyond our reasonable control.